Question 1

Are EV charging stations available?

Accepted Answer

Yes, several Interparking car parks offer charging facilities for electric vehicles.

Question 2

Can I register a rental car on P-App/P-Web?

Accepted Answer

Yes, but you must delete the license plate once the car is returned. It is the user’s responsibility to register and deregister plates, as all entries will be charged to the user who registered them.

Question 3

Can I request a refund for a monthly pass?

Accepted Answer

Yes, provided the purchase conditions in effect at the time of acquisition are fulfilled.

Question 4

Can I request a refund for a multi-entry pass?

Accepted Answer

Yes, as long as the rms and conditions valid at the time of purchase are metet.

Question 5

Can I use my P-app account on P-Web?

Accepted Answer

Yes, it’s the same account. P-web is the browser version, perfect if you prefer not to install any app.

Question 6

Can the same license plate be registered under more than one P-App or P-Web account?

Accepted Answer

No, for security reasons it is not possible to register the same license plate under more than one P-App/P-Web user account.

Question 7

Do you offer parking booking?

Accepted Answer

No, we don't offer parking booking service in Romania. Our facilities have high turnover rates and very short waiting times.

Question 8

How can I check if a car park is within a Low Emission Zone (LEZ)?

Accepted Answer

All car parks located within a Low Emission Zone (LEZ) are clearly marked on our website and in the car parks.

Question 9

How can I make a complaint?

Accepted Answer

If you are not satisfied, you can contact Interparking via the contact form.

Question 10

How can I receive a receipt after I've paid?

Accepted Answer

You can take a receipt at each payment machine. 
If you forget to print the receipt, please use the intercom so we can send you help. 
However, once you have left the car park, we cannot provide you another receipt.

Question 11

How do I  get a Muli-entry pass?

Accepted Answer

You can get your 1, 2, or 3-day multi-entry pass directly at the car park. For longer stays, passes are available via the P-App or Pweb (1,2, and 3 days also available). The pass is activated upon your first entry on the selected date.

Question 12

How do you access the car park with P-app?

Accepted Answer

You must register a license plate and credit card before entering. Access is done via license plate reader or QR code.

Question 13

How is the parking payment made with P-app?

Accepted Answer

Payment is charged directly to your registered card in the app, no need to use a pay station.

Question 14

How many license plates can I register on P-App/P-Web?

Accepted Answer

You can register up to 5 license plates.

Question 15

I have a parking subscription but I took a ticket. What should I do?

Accepted Answer

If a subscriber takes a ticket to enter the parking facility, the ticket must be paid. Access for parking subscribers is only available through license plate recognition, access card, or the QR code linked to the subscription. For any issue, you must use the intercoms.

Question 16

I lost my ticket – what now?

Accepted Answer

If the machine doesn’t offer a “lost ticket” option, press the help button. Staff will assist you. A fee will apply according to the parking price list.

Question 17

In which countries can I use P-app?

Accepted Answer

Currently, P-app is available in Spain and Romania. Each country uses its own dedicated mobile app.

Question 18

Is it free to have a P-app user account?

Accepted Answer

Yes, having a P-app account is completely free, with no maintenance or installation fees.

Question 19

Is it safe to use P-app?

Accepted Answer

Yes, P-app uses secure and encrypted technology to protect your data and payments.

Question 20

Is Multi-Entry the same as a parking booking?

Accepted Answer

No, Multi-Entry doesn't function as a booking system. It doesn't reserve your spot or grant access priority. If full, you'll need to wait.

Question 21

What does the multi-entry product include?

Accepted Answer

It includes access to a non-assigned space, unlimited entries and exits. No priority access: if the car park is full, you’ll need to wait.

Question 22

What happens if I cross a Low Emission Zone (LEZ) to park outside of it?

Accepted Answer

You may be fined. Make sure the car park is located inside the Low Emission Zone (LEZ) to avoid penalties.

Question 23

What happens if I lose my ticket?

Accepted Answer

Go to the intercom or service point and give your license plate. Your entry time will be registered and you’ll only be charged for the time spent

Question 24

What if I don’t use the multi-entry pass on the start date?

Accepted Answer

No worries. The multi-entry pass remains valid (if not expired) and you can start it later by selecting a new date.

Question 25

What payment methods are available in the car parks?

Accepted Answer

Each Interparking car park in România  offers different payment options; check each location or ask onsite.

Question 26

What should I do if I receive a fine related to a Low Emission Zone (LEZ)?

Accepted Answer

Interparking does not file claims or documents on behalf of customers with the authorities. However, we will provide you with all the necessary documentation to help you manage your appeal.

Question 27

Where can I see the price of multi-entry passes?

Accepted Answer

Prices and availability of multi-entry passes can be checked on P-App/P-Web, as long as you're a registered user.

Question 28

Where do I pay for the multi-entry pass?

Accepted Answer

The 1, 2, or 3-day multi-entry pass,  can be paid for directly at the car park. For longer periods, payment is made via the P-App or the Pweb platform.

Frequently Asked Questions

Still have questions?